Refund policy

Return Policy

At the end of the day, we want you to truly love your purchase. If you have any questions or concerns, please reach out to hi@byhopejohnson.com.

Wallpaper Rolls
Unused and unopened rolls may be returned within 30 days of receipt for a full refund, minus the original shipping cost and a 15% restocking fee. Customers are responsible for return shipping costs. If damage occurs during return shipping, the customer is responsible for any claims through the shipping provider, and a refund may not be issued. Used, opened, and/or sale items cannot be returned.

Installation
Please inspect all rolls before installation to confirm the pattern, color, and dye lot are correct and free of defects. Installation of any roll is considered acceptance of the product, and installed wallpaper cannot be returned or refunded.

byHopeatHome is not responsible for installation labor, materials, or damage that occurs during or after installation, including damage caused by improper handling, cleaning, or installation methods. Some papers, especially deep or saturated colors, require gentle handling. Please share our care and handling guidance with your installer before work begins. We recommend hiring an experienced professional installer.

Wallpaper Samples
All sample orders are final sale and not eligible for return or refund. We encourage ordering samples to confirm color, scale, and texture before purchasing rolls.

Fabric by the Yard and Pillows
Please contact hi@byhopejohnson.com within 15 days of receipt to check return eligibility. These are reviewed case by case.

The Return Process

  1. Make sure your order qualifies. To authorize a return for wallpaper rolls, fabric by the yard, or pillows, email hi@byhopejohnson.com.
  2. Return your order and packing slip. Send eligible returns with the original packing slip to:
    BYHOPEATHOME, attn: Returns
    13172 Elissa Ln.
    Baton Rouge, LA 70818
    Returns sent to any other address will incur a rerouting fee deducted from the refund.
  3. Await your credit. Once we receive your return, we'll credit your original payment method, minus non-refundable shipping costs and the 15% restocking fee.

Receiving Your Refund
Refunds may take 2–3 weeks to appear due to processing times between payment providers. If the original payment method has expired when the refund is processed, store credit will be issued instead. If a return exception is made for an order past 30 days, store credit will be issued instead of a refund.