Return Policy

At the end of the day, we want you to truly love your purchase. We’re here to help and ensure you feel confident in your choices—so don’t hesitate to contact us with any concerns. Read more on our return policy. Your happiness in creating a home you love is our top priority
1

Wallpaper Rolls - Return Policy

Unused and unopened rolls may be returned within 30 days of receipt for a full refund minus the original shipping cost and a 15% restocking fee. Customers are responsible for any return shipping costs. If damage occurs during return shipping, the customer is responsible for any claims through the shipping provider and a refund may not be issued. Used, opened, and/or sale items cannot be returned.

2

Fabric by the Yard - Return Policy

Please contact hi@byhopejohnson.com for eligibility for return on fabric by the yard within 15 days of receipt.

3

Pillow - Return Policy

Please contact hi@byhopejohnson.com for eligibility for return on pillows within 15 days of receipt.

4

Sample Swatches - Return Policy

All sample orders are final sale and not eligible for return or refund. We encourage customers to order samples to ensure satisfaction with color, scale, and texture before making a full purchase.

5

Receiving Your Refund

Once we receive any eligible returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Regardless of the date an order is placed, if the original form of payment has expired at the time a refund for a return is processed, a store credit will be issued and a refund will not be provided.

Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

If a return exception is made for an order past 30 days, a store credit will be issued and a refund will not be provided.

6

The Return Process

1. Make sure that your order qualifies
Unused and unopened products may be returned within 30 days of receipt.
Both Pillows and Fabric by the Yard may be returned on a case-by-case basis. Please email hi@byhopejohnson.com for eligibility.

To authorize a return for wallpaper rolls, fabric by the yard, or pillows, please contact hi@byhopejohnson.com.

2. Return your order and packing slip
Please send eligible returns and its original packing slip to:

BYHOPEATHOME
attn: returns
13440 Wax Road, Suite 203
Baton Rouge, LA 70818

Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.

3. Await credit
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs and a 15% restocking fee as soon as possible.

Please note refunds may take 2-3 weeks to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact hi@byhopejohnson.com.